Working in Hospitality

Jobs in hospitality and catering involve Guest and Customer Service, Food & Beverage Production and Service, Administration, Event Management, Finance, Sales & Marketing, Human Resources, Training and much more. Almosr all skills are transferable between Hotels, Resorts, Casinos, Cruise Liners, Game Lodges and so much more!

As well as preparing and serving food and drink, there are jobs in planning, ordering and buying supplies. You could work in a small restaurant, a fast food outlet or a huge hospital kitchen. You might work for a catering company, covering events of all sizes in different venues. Hotels range from small B&Bs to huge 5-star establishments, or you could work at a holiday centre, campsite or on a cruise ship. It's important to be flexible. When there are customers to serve, everyone needs to help out, which may mean doing things that aren’t usually part of your job.


Explore where your qualifications can take you

With Level 2 Qualifications or a Craft Certificate..............

Careers if you plan on getting on the job ladder with a craft certificate

With Level 3 Qualifications or a formal Certificate..............

Careers if you plan to study with an accredited institution and obtain a Certificate

With Level 4 Qualifications or a Diploma..............

Careers if you plan to study a full program and graduate with a Diploma from an accredited institution

Career Maps

Refer to these useful charts that explains some examples of the different sorts of jobs in the hospitality sector, and what qualifications are required for each role.

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Future Careers

As more people are interested in healthy eating and good food, there may be more jobs in smaller, special interest food outlets (including restaurants, cafés, pop-ups and food stalls). Smaller boutique hotels are also becoming more popular. There are opportunities to become self-employed, running your own small food outlet, bar or hotel.

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Things to consider

Things you may need to know:

You need customer service skills in most hospitality and catering jobs. People want to enjoy eating and drinking, even if they are at work or in hospital.

Hygiene and cleanliness are very important. Everywhere (including toilets) must be kept clean and safe for staff and customers.

You could work anywhere in the world or on a cruise ship. Accommodation may be provided.