Tips for successful online studies.
Welcome to the world of online learning.
EVS Hotel-Pro support is available Monday through Friday from 9 a.m.–6 p.m. CENTRAL EUROPEAN TIME!
Before or after that time, students are encouraged to call and leave a message or email. Any contact after hours will be responded to within 12–24 hours, depending on the situation. At this time, EVS Hotel-Pro support is not equipped to have students walk into the office and ask questions. If students need in person help, we ask they contact us to set up an appointment.
Phone: +46 73 50 50 119
Email: Support@evshotelpro.org
What browser should I use?
Microsoft Edge or Google Chrome. Internet Explorer is no longer supported and we strongly recommend students do not use it. We have heard antidotal information that Safari (for Mac users) is also not well supported.
When will I be able to see my course?
Courses open one day prior to the semester/module beginning. If it is within this time frame, please call EVS Support. If you register late for a course, it could take up to 2 hours to gain access to the newly added course.
Can I use my phone/tablet to take my course?
You can access EVS Hotel-pro from any browser on your Android/iOS device. Most mobile browsers are supported, and features should function as expected compared to viewing EVS Hotel-pro in a fully supported desktop browser. On mobile devices, EVS Hotel-pro is designed to be used within EVS Hotel-pro mobile websites. EVS Hotel-Pro pages within a mobile browser are supported when an action in the app links directly to the browser, such as when a student takes certain types of quizzes. Additionally, we offer limited support for mobile browsers on tablet devices. For details, please reference the limited-support mobile browser guidelines.
I am having problems with a 3rd party software. (ie. Cengage, Taskstream, etc)
You can call EVS Hotel-Pro support, but know we might not be able to help. We are a good place to begin though. We suggest in addition to connecting with us, you let your instructor know about your issue (there's a good chance other students are having similar problems) and also contact the 3rd party to see if they are experiencing any technical difficulties.
Can I contact a Lecturer or Instructor through EVS Hotel-Pro?
Any correspondence with your instructor should be through the open forum located in most EVS Hotel-Pro courses or through your and their EVS email address.
I have another question, but do not see it listed here.
You're more than welcome to call or email EVS Hotel-Pro Support and ask your question. If we can't answer it, we will forward you to the appropriate person to ask.