INDUSTRY TRENDS

The ability to meet the needs of hospitality customers is crucial in today’s competitive environment, and hotels and restaurants must keep abreast of consumers’ changing preferences and the latest demographic trends. Millennials (Generation Y) are now the leading number of guests to our hotels and Hotels have to be willing to take drastic steps to attract them-including redesigning their lobbies to offer both work and social spaces and developing properties and brands specifically designed for millennial business and leisure travelers.

On this page we keep you up to date with trends, advice and innovative ideas

Kenya - the Silicon Savannah

Graham McLennan Corporate Partner Southern Caribbean

Several million university students were recently faced with a suboptimal learning environment which, in itself was disruptive, but circumstance paved the way for distance learning in tertiary schools to flourish..

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How Breakfast Service Can Be a Profit Center for Your Hotel

Tim Kairu East Africa Managing Partner

OTAs show “breakfast included” as a primary search filter for hotel guests. It’s not surprising that guests want to maximize their time and energy by enjoying breakfast within the hotel. It’s one less decision they need to make.

In this blog, you’ll see how thinking of breakfast as a profit center – setting, food, service, environment – impacts your hotel’s brand reputation and revenue management methodology.

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5 Tips For Becoming A Good Leader

Gavin Hughes - Managing Director EVS Hotel-Pro

Let’s face it. Becoming a great leader doesn’t happen overnight, and it’s no piece of cake. In most cases it takes years of hard work, thousands of hours put into the job, and proven productivity. But most importantly it takes the right personality. No matter how hard, long and productively you work, if your personality can’t gain respect and inspire, “great” won’t be the adjective used to describe your leadership abilities. Here are five tips to becoming and staying a great leader.

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6 Reasons Why Now is the Perfect Time to Start Your Career in Hospitality.

Graham McLennan - Corporate Partner - Southern Caribbean

A career in hospitality has always been an exciting path to walk as a professional that can take you all over the world. And, due to a historic staff shortage affecting many major international markets, there’s never been a better time than now to join the industry.

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All you need to know about Hospitality Courses in Kenya

Gavin Hughes - Managing Director EVS Hotel-Pro

In days gone by it was a pre-requisite for any aspiring hotelier or tourism professional to get a diploma from a fancy university - often at a massive cost - this is no longer the case, there are a large number of fine institutions out there that offer excellent courses with well recognised qualifications. This means that you must look for the best hospitality diploma courses around you to become a certified professional. The list of hospitality courses available seems to be very daunting - but its actually not - it is about what you believe will suit you the best in the circumstances you find yourself in.

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Online Classes vs. Traditional Classes: Which are Right for You?.

Gavin Hughes - Managing Director EVS Hotel-Pro

Online education, also known as distance learning, has risen in popularity over the last two decades. In fact, the number of students taking at least one online college course has increased each consecutive year since 2002 — and at a greater rate than higher education enrollment overall.

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What can you do with a Hospitality Management Degree?

Gavin Hughes - Managing Director EVS Hotel-Pro

Are you interested in pursuing a degree in hospitality management but are unsure what careers you may be able to seek out after graduation? There are many different areas of the hospitality industry that degree holders can find work in, depending on where their unique interests lie. Whether you envision yourself in food and beverage service, event planning, tourism, or hotel management, job opportunities abound.

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Chain Burger Restaurants Ranked Worst To First

Graham McLennan - Corporate Partner - Southern Caribbean

The possible toppings on a burger are only limited by your imagination. From mushrooms to guacamole, and from Swiss cheese to grilled pineapples, if you can think of it, you can find it on a burger at a restaurant in America. That said, not all chain burger restaurants in this country are worth trying out. Along with a bevy of spectacular burgers that can be found from sea to shining sea, there are burger-shaped debacles you'd be wise to dodge. In this ranking, we've listed chain burger restaurants in order, starting with the absolute worst.

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Sub-Saharan Online Education Statistics – How we are changing the Way We Educate Students?

Graham McLennan - Corporate Partner - Southern Caribbean

Distance learning has become a huge trend as more teachers and students are using the power of the internet and going digital, e-learning statistics say..

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10 Examples Of Customer Experience Innovation In Hospitality

Gavin Hughes - Hotel GM / Instructor

The hospitality industry relies on experience to keep customers coming back. Innovating with the latest ideas and technology allows hotels to offer fresh, personalized experiences that guests crave..

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The pros and cons of a hospitality career

Graham McLennan - Corporate Partner - Southern Caribbean

According to our research, about 25% hotel management education graduates do not work in the hotel industry due to low job satisfaction, poor working conditions and lack of motivating factors.

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The best countries for Hotel Management Jobs, Satisfaction, Growth and Income

Graham McLennan - Corporate Partner - Southern Caribbean

Gavin Hughes - Hotel GM / Instructor

Hotel Management is an extremely popular area and the hospitality industry is one of the biggest employers in the world. In this article, we have focused on the best countries for hotel management jobs in terms of money satisfaction and growth..

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The history of the hospitality industry in a nutshell

Graham McLennan - Corporate Partner - Southern Caribbean

This article discusses the history of the hospitality industry and how did we reach this phase of hospitality. Here we take a sneak peek of the historical background of the hospitality industry..

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What are the different sectors of the hospitality industry?

Graham McLennan - Corporate Partner - Southern Caribbean

We all love this industry, don’t we? In this post we have tried to present an outlook for the hospitality industry by answering the below question: What are the different sectors of the hospitality industry?.

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Our Recent HR Policies Perception Survey

Gavin Hughes - Hotel GM / Instructor

Tim Kairu - East Africa Managing Partner

As Hoteliers we all too often spend too little time at looking inwards , and it is often times like we currently find ourselves in where we look to improve our business margins - often at the expense of our team members . In this in-depth survey we asked just over 2,000 folks connected to us to give us their honest appraisals of the HR policies in effect in their work-places - the results are concerning...

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The 45 Best New Luxury Hotels to Visit in 2022

Gavin Hughes - Hotel GM / Instructor

Graham McLennan - Corporate Partner - Southern Caribbean

Travel came back—to a certain extent—in 2021, and with it came a host of new hotel openings. And that pipeline shows no sign of slowing down, as projects that were delayed, or even initiated, during the lockdowns of 2020 are continuing to come online. Spanning from Australia’s Gold Coast to the savannahs of Tanzania, this list of 45 hotly anticipated luxury openings includes a couple holdovers that were expected to launch this past year, but the majority are shiny new spots that have us excited for all the travels that 2022 will (hopefully) bring. Note that both opening dates and starting rates are subject to change..

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Our take on Future Trends in the hotel industry

Gavin Hughes - Hotel GM / Instructor

Graham McLennan - Corporate Partner - Southern Caribbean

Everyone wants to know what’s going to happen in the future. Looking at indications for what’s going to occur this year and in following years is very useful for staying at the forefront of any particular movements and staying competitive in your markets...

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2022 MENU TRENDS

Tim Kairu - Corporate Chef / East Africa Managing Partner

Fine vegan and vegetarian cuisine, exotic yet local cuisines, and all-day coffee are just some of the menu trends that hotels and resorts are gearing up to capture in 2022. In this two-part feature on hotel F&B trends, today we look at forward-looking food menus and experiences, while tomorrow’s story will focus on the beverage side of the business...

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Kenyan universities & colleges face big challenges going digital. But it can be done

Gavin Hughes - Hotel GM / Instructor

Manoj Bhatnagar - Instructor and GCC Director

As a course provider, educator and company disruptor working with the universities in Kenya, we’ve witnessed at first hand the massive disruptions to learning caused by the COVID-19 pandemic. ...

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2022 hotel industry trends to watch out for

Gavin Hughes - Hotel GM / Instructor

Sometimes though, the more things change the more they stay the same. Of course, in the next five to 10 years much might change within the hotel industry, but we wouldn’t expect the core values of hospitality to deviate. In fact, they’ll probably become even more important..

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It’s time the wine industry stopped taking safe stances to keep its primarily white audience comfortable’

Graham McLennan - Corporate Partner - Southern Caribbean

The wine world needs to recognise the growing demand and desire for representation from black consumers ...

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eLearning Courses Benefits And Guide 2021

Gavin Hughes - Hotel GM / Instructor

eLearning is becoming a powerful weapon in the modern world. Everyone is taking benefit from it....

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Reaching The Top: These Six GMs Share Their Success Stories

Gavin Hughes - Hotel GM / Instructor in conjunction with our colleagues from Hosco

Does a life of hard work pay off? For those who strive for success in the hospitality industry, it’s a question we ask ourselves frequently. Many of us also ask ourselves this one...

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Entering the job market? 7 ways to develop top employment skills

Gavin Hughes - Hotel GM / Instructor in conjunction with our colleagues from Hosco

Are you a soon-to-be or recent graduate looking to enter the job market? Are you concerned about how you can gain work experience? Are you wondering how to improve your employment skills? Taking your first steps on the career ladder can be a daunting prospect...

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Thoughts on hotel operations improvement

Gavin Hughes - Hotel GM / Instructor

If you´re reading this, chances are you´re looking for ways to improve your hotel´s operational performance – and you are unsure what actions to take and which tasks to prioritize. And understandably so,

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Top five core duties a hotel manager should focus on

Gavin Hughes - Hotel GM / Instructor

IA hotel manager’s duty always varies as per the property type. Successful hotel managers are aware of all the fundamentals that go behind the smooth running of a hotel property.,

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What hotels can learn from TripAdvisor’s new program

Gavin Hughes - Hotel GM / Instructor

While the pandemic was raging on, TripAdvisor did not simply contend with having to wait out the storm. Indeed, not unlike other big platforms such as Booking.com, the COVID-19 outbreak was a time for change and self-reflection for the leader of travel review websites..

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How AirBnB adapted to the covid-19 outbreak

Gavin Hughes - Hotel GM/ Instructor

Since its creation, Airbnb has been used to shaking things up in the hotel market. But what happens when a pandemic disrupts the disrupter?

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Four All-Purpose Flour Alternatives

Tim Kairu - Executive Chef/ Instructor

We have a variety of options that will meet just about any need depending on personal preference, dietary restrictions and general demand for nutritious flours. I haven’t experimented with every...

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What Restauranteurs Need To Know Before Signing A Lease

Gavin Hughes - Hotel GM/ Instructor

“My life is about helping restaurateurs,” Eddie said. “They have become my friends, who I represent and who I advocate for.” Over the last 16 years, he has helped more than 500 clients successfully....

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What to look for when hiring for hospitality

Graham McLennan - Corporate Partner - Southern Caribbean

It’s odd that we often overlook the obvious when drafting a job requirement or description when we are ready to hire new employees. Based on those requirements, we often create a checklist to follow....

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How to plan a restaurant wine program

Marcus Gregs - Corporate Exec Chef / Instructor

Opening a profitable restaurant requires millions of decisions, each of which has direct consequences on the bottom line. What is the theme, where will it be, who is my customer? When considering a...

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8 Tips to master the art of purchasing

Tim Kairu - Executive Chef/ Instructor

I’ve never come across a food preparation more cherished, opinionated or fought over as rameAt a restaurant, buying more food than needed means inventory and money going to waste. However, if you buy too little of an ingredient and it sells out, you’re faced with unhappy customers and a...


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Social Media for Hospitality Professionals

Gavin Hughes - Hotel GM/ Instructor

This month I had the pleasure of attending a seminar at ICE called “Social Media in the Culinary Realm,” taught by the very talented Lori Greene, director of content for Maxus Global, through ICE’s...

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Social Media Part I

Peter Redding - Middle East Director and Media consultant

I’ve never come across a food preparation more cherished, opinionated or fought over as rameAt a restaurant, buying more food than needed means inventory and money going to waste. However, if you buy too little of an ingredient and it sells out, you’re faced with unhappy customers and a...


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Social Media Part II

Peter Redding - Middle East Director and Media consultant

People are fascinated with our industry. While they couldn’t care less about what happens in the toothpaste factory at Proctor & Gamble, they are interested in restaurant kitchens. There...

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